Customer Experience Specialist - PT
Avis Budget Groupabout 1 year ago
Millbrae, California, United States
On-site
Part-time
Junior Level (1-3 years)
Job Description
Position Overview
Step into a role where you are the face of first-class service. As an Avis First Customer Experience Specialist, you'll deliver a premium, personalized service that turns every rental into an extraordinary experience. Enjoy an hourly wage of $22.54/hour plus an attractive incentive program for delivering exceptional customer service (up to $5 additional per hour!). If you thrive in a fast-paced service environment where attention to detail, professionalism, and people skills make all the difference, this opportunity is for you – whether you come from a customer service background or have experience as a valet driver.
Key Responsibilities
- Deliver a best-in-class experience for customers, ensuring a welcoming, professional, and personalized interaction.
- Provide a premium customer experience by delivering vehicles directly to customers.
- Collaborate with team members and management to coordinate timely vehicle delivery and collection.
- Communicate proactively with premium-level customers via phone, text, email, and app to confirm logistics, special requests, and meeting locations.
- Greet customers warmly upon arrival, open vehicle doors, assist with luggage, and provide an overview of the rental vehicle.
Required Qualifications
- Minimum 1 year experience in a customer service role, preferably in hospitality or car rental.
- Professional, friendly demeanor with a focus on customer satisfaction.
- Strong verbal and written communication skills.
- Technologically proficient and comfortable using various mobile devices.
- Valid Driver's License.
- Must be 18 years of age and legally authorized to work in the United States.
- Ability to work in a fast-paced environment with strong multitasking and organizational skills.
- Flexibility to work various hours, including evenings, weekends, and holidays.
- Willingness to work outdoors in all weather conditions.
- Regular on-site presence required; this position cannot be performed remotely.
- Ability to lift up to 50 pounds and perform physical tasks including sitting, standing, walking, and driving in varying weather conditions.
Benefits & Perks
- Bi-weekly hourly wage (for New York and Puerto Rico: weekly wage).
- On-the-job training.
- Paid time off.
- Medical, Dental, and Other Insurance.
- Flexible spending account opportunity to contribute up to $270 as a tax-free benefit for public transportation or parking expenses.
- Retirement benefits (401k).
- Employee discounts, including discounted car rental and discounted prices on the purchase of Avis/Budget cars.
Required Skills
adaptability
logistics
communication
delivery coordination
multitasking
customer service
teamwork