Bilingual Banking Customer Service Representative - Onsite

Position Overview

TP Banking Customer Service Representative
TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. You will become a key contributor in making that happen. As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment with opportunities to interact with people from all walks of life. This position will be based on-site at our Brownsville, TX location. Location: Brownsville, TX

Key Responsibilities

As a Banking Customer Service Representative, your main responsibility is to find innovative ways to respond to varying questions, issues, and concerns.

• Connect with customers via phone, email, chat, and/or social media to resolve their questions or concerns.
• Calmly attempt to resolve and de-escalate any issues.
• Escalate interactions when necessary and appropriate.
• Respond to requests for assistance and/or process payments as needed.
• Track all call-related information for auditing and reporting purposes.
• Provide feedback on call issues.
• Upsell services when required.

Required Qualifications

• High School Diploma or equivalent.
• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Entry-level network troubleshooting.
• Ability to set up a home Wi-Fi network.
• Ability to set up and configure a router or switch.
• Core proficiency with a laptop or desktop computer.
• Able to work independently.
• Excellent communication skills, both oral and written.
• Ability to work in a constantly changing and fast-paced environment.
• Ability to stay composed and objective.
• Strong listening skills.

Preferred Qualifications

• IT/Network certifications or degrees.
• College degree (preferred but not required).

Benefits & Perks

• Paid Training
• Competitive Wages
• Full Benefits (Medical, Dental, Vision, 401k and more)
• Paid Time Off
• Employee wellness and engagement programs