VIP Account Manager, Midwest

Position Overview

FanDuel Group, an innovative sports-tech entertainment company with a nationwide presence, is seeking a VIP Account Manager to join its expanding VIP department. In this customer-facing role, you will manage a portfolio of high-net-worth clients across online casino, sportsbook, Daily Fantasy Sports, and TVG, building strong relationships and ensuring an excellent all-around experience.

Key Responsibilities

• Manage and retain a portfolio of High Value Players
• Provide an enhanced, proactive one-stop service to encourage loyalty
• Ensure that Compliance and Responsible Gaming ideals are at the heart of all actions
• Collect and document customer profiles
• Develop relationships and offer tailored rewards through regular correspondence
• Meet pre-determined productivity, quality, and Service Level Agreement targets
• Provide detailed reports on customer portfolios, highlighting satisfaction rates and product feedback
• Monitor individual customer performance to ensure bonuses, gifts, and hospitality invitations are offered in accordance with business requirements
• Meet and host VIPs at hospitality events
• Deliver against company responsible gaming protocols
• Mentor and develop VIP Hosts within the team

Required Qualifications

• Minimum 2 years of experience in high-end customer service (preferred)
• Excellent verbal and written communication skills
• Business to Customer Sales experience preferred
• Knowledge of the online gaming industry is essential
• Passionate about providing top-level service
• Confident and people-focused personality
• Excellent analytical skills and proficiency with Excel
• Ability to meet targets and deadlines
• Strong organizational and planning skills
• Understanding of marketing processes is preferred
• Willingness to work non-traditional business hours
• Availability for travel up to 25% of the time

Benefits & Perks

• An exciting and fun environment committed to driving real growth
• Opportunities to build innovative products that fans love
• Career and professional development resources to help elevate your career
• Competitive Compensation:$74,000 - $101,200 USD, based on experience, location, business needs, and market demand
• Comprehensivebenefitsincluding medical, vision, and dental insurance; life and disability insurance; and a 401(k) matching program
• Eligibility for short-term and long-term incentive compensation, including cash bonuses and stock program participation
• Paid personal time off, 14 paid company holidays, and paid sick time in accordance with applicable laws