Customer Service Representative ($20 PH starting) - Now Hiring

Position Overview

Do you enjoy using your communication and computer skills to help others? As a professional Billing Chat Repair Representative within our Customer Operations business unit, you will nurture and grow trusting customer relationships with every interaction. You'll use your computer, written communication, multi-tasking, and problem-solving skills to make a positive difference for our subscribers and the company. Note: This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Key Responsibilities

• Interacting with customers through our web-based chat platform
• Learning about our products and services to provide knowledgeable customer service
• Handling billing and payment questions, rate and fee inquiries, order processing, account updates, and subscriber complaints
• Representing a Fortune 100 company as the written voice of Spectrum
• Upholding positive relationships and creating best-in-class customer experiences

Required Qualifications

• Must be authorized to work in the U.S. without employment-based immigration sponsorship
• High school diploma or equivalent
• Ability to work a variety of schedules including nights, weekends, and holidays
• Ability to read, write, speak, and understand both English and Spanish

Preferred Qualifications

• 1+ year of previous customer service experience; experience in cable or telecommunications call centers
• Proficiency in MS Office and personal computer skills
• Strong communication, dependability, multi-tasking, and typing skills
• Excellent problem-solving, critical thinking, and attention to detail

Benefits & Perks

• Comprehensive Package: Our benefits reward employees for their contributions and support every stage of their personal and professional lives