VIP Marketing Strategy and Support Specialist - Corporate (Las Vegas)

Position Overview

Responsible for assisting ESS VIP leadership with implementing, executing, and measuring initiatives across Caesars Entertainment. Will work collaboratively with management to ensure the effective execution of VIP strategies and support all ongoing ESS VIP operational processes.

Key Responsibilities

• Assist manager in tracking commitments and deliverables, defining data trends, and recommending changes to make meaningful process improvements
• Coordinate the implementation and adoption of all new initiatives and policies, including sales performance programs
• Serve as a customer service liaison between ESS VIP leadership and the VIP network
• Work with management to optimize the effective use of contact, sales, and service strategies
• Assist with the utilization of tools and programs and ensure guideline adherence
• Monitor and respond to questions submitted by the VIP network
• Support defining VIP segmentation by establishing sound criteria and enforcing standards
• Contribute to the facilitation and maintenance of the Casino Marketing sales performance culture
• Ability to travel
• Perform other duties as assigned

Required Qualifications

• One to three years of successful experience in casinos/hotels, customer service, or sales
• College degree preferred
• Knowledge and experience with Microsoft Excel, Access, and PowerPoint preferred

Preferred Qualifications

• Willingness to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business
• Excellent interpersonal, problem-solving, communication, leadership, and analytical skills
• Ability to drive marketing strategies across multiple locations
• A systematic and process-oriented mindset to ensure seamless end-to-end customer experiences
• Capacity to thrive in a diverse, production-oriented, fast-paced environment while prioritizing and adapting to last minute requests
• Ability to work independently and collaboratively in a team environment that values dependability, accountability, and flexibility

About Us

At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since our beginning in Reno, Nevada in 1937, we have grown through new resorts, expansions, and acquisitions. Our resorts operate primarily under the Caesars®, Harrah's®, Horseshoe®, and Eldorado® brand names.

We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence, and technological leadership. Our commitment to our Team Members, suppliers, communities, and the environment is embodied in our PEOPLE PLANET PLAY framework. Driven by our Mission, Vision, and Values – Together We Win, All In On Service, and Blaze the Trail – we strive every day to "Create the Extraordinary." If you are ready to create some magic, we invite you to explore our dynamic career opportunities.