Assistant Marketing & Guest Experience Manager

Assistant Marketing & Guest Experience Manager – PHL Food & Shops

Philadelphia International Airport | Full-Time | Flexible Schedule Required

About PHL Food & Shops

PHL Food & Shops is the award-winning concessions program inside Philadelphia International Airport, featuring over 170 food and retail locations. We’re looking for a sharp and enthusiastic Assistant Marketing Manager to support the Marketing & Guest Experience Manager in executing marketing campaigns, events, customer service initiatives and social media content for the program.

This role is ideal for someone who’s organized, detail-oriented and enjoys working in a dynamic, guest-facing environment. You’ll have a hand in the campaigns and experiences that bring the airport to life for both travelers and employees of the concessions program.

Your Responsibilities

• Assist the Marketing Manager with all aspects of marketing, coordination, setup, and breakdown of events
• Assist with the planning and execution of marketing campaigns, seasonal promotions and terminal activations
• Support event logistics and prep, including vendor coordination, scheduling, on-site setup and recaps
• Help manage the PHL Food & Shops social media calendar, including content development, posting and influencer visits
• Collaborate on guest experience programs, including customer service campaigns, recognition efforts and training support
• Draft marketing copy, signage language, internal memos and presentation materials
• Help track project timelines, deliverables and campaign results
• Partner with internal teams, airport stakeholders and merchants to support program goals
• Prepare reports, meeting materials, and any administration as needed

What We’re Looking For

• 3-4 years of experience in marketing, events, communications or hospitality
• Strong writing, organizational and communication skills
• Experience working on social media and/or event coordination preferred
• Proactive, dependable and comfortable juggling multiple deadlines
• A clear communicator who works well with both creative and operational teams
• Experience in retail, food & beverage, or guest experience is a strong plus
• Familiarity with Canva, Adobe Creative Suite, or email marketing tools is preferred
• Must pass airport security background check
• This is 24/7 airport environment and not a remote position. The hours are 9am to 5pm with flexibility to work outside those traditional hours for guest experience events and activations – early mornings, evenings and weekends may be required
• Must dress professionally in business casual attire

Why Join Us

The Marketing & Guest Experience team at MarketPlace PHL leads the campaigns, events and programs that shape how the people experience the PHL Food & Shops concessions program at Philadelphia International Airport. The work is visible, fast-moving and directly tied to the energy of the airport – from travelers passing through to the employees working every day.

This role gives you the chance to be part of that work. You’ll contribute to a wide range of projects, support on-site events, develop content, and help bring ideas to life throughout the terminals. It’s a collaborative environment where you’ll be trusted to take ownership, learn quickly and play a real role in how we show up to guests and partners alike.

Pay

$60,000.00 per year

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Application Question(s)

• Because this is a hands-on, onsite role, it does not offer remote or hybrid work options. Can you confirm you are comfortable working in a traditional office environment every day?

Work Location

In person