Behavioral Health Office Administrator

About Texas Care

At Texas Care, our mission is to support individuals on their journey to overcome mental health and addiction challenges. Through our community-based programs, we help people across Texas live healthier, happier lives. We are excited to announce a new opportunity for a Behavioral Health Office Administrator to join our Waco office.

Position Summary

The Behavioral Health Office Administrator plays a key role in supporting daily office operations and ensuring the smooth coordination of credentialing, billing, administrative services, and community outreach efforts. This position is ideal for a detail-oriented professional who thrives in a fast-paced healthcare environment and is passionate about making a difference in the lives of others.

Key Responsibilities

Credentialing and Contracting

• Coordinate credentialing for locations, staff, and franchisees with insurance providers
• Maintain accurate records in credentialing software
• Provide regular status updates to the Clinical Director

Billing and Claims Support

• Assist with claim submission, reimbursement tracking, and billing issue resolution
• Support payroll accuracy and monitor employee time-off tracking

Quality Assurance

• Conduct audits to ensure billing and credentialing processes meet company and payer standards
• Identify process improvement opportunities and assist with issue resolution

Administrative Support

• Answer incoming calls and assist with scheduling appointments
• Maintain and organize client files
• Support insurance verification and other front-office administrative tasks

Community Outreach and Marketing Support

• Assist in planning and coordinating community activities
• Help build relationships with referral sources and community partners

Franchisee Support

• Provide assistance to franchisees with credentialing and accreditation processes
• Travel may be required as needed

Customer Service

• Deliver exceptional service to clients, staff, and partners
• Foster a welcoming, professional, and supportive office environment

Qualifications

Preferred Education

Bachelor’s degree: in a human services field such as Psychology, Counseling, Sociology, or a related area preferred

Experience

Prior experience: in credentialing, billing, healthcare administration, or a related field strongly preferred

Skills and Abilities

• Strong attention to detail and organizational skills
• Excellent written and verbal communication
• Ability to manage multiple priorities in a fast-paced setting
• Proficiency with technology; experience with EHR and billing software preferred
• Ability to balance administrative responsibilities with occasional team and client support needs
• Bilingual candidates are encouraged to apply

Additional Requirements

Must be able to: pass a background check

Why Join Texas Care?

• Competitive salary
• Opportunities for career advancement and professional growth
• Supportive and mission-driven team environment
• Ongoing training and development opportunities
• Meaningful work that makes a positive impact in the community

About McHur Care

At McHur Care, we are deeply committed to helping children and strengthening communities through mental and social wellness services—instilling hope and allowing Texas families to thrive.