Digital Service Supervisor: AI & Agent
MTM8 months ago
Fargo, ND, United States
Hybrid
Full-time
Junior Level (1-3 years)
Job Description
Position: Digital Service Supervisor: AI & Agent Performance
A contact center services provider in North Dakota is seeking a qualified individual to monitor digital agents and improve their performance. The ideal candidate will have experience in customer service and data analysis. Responsibilities include providing feedback to agents, reviewing performance reports, and ensuring customer satisfaction. A competitive salary of up to $70,000 and benefits like health insurance and 401(k) are offered.
Job ID
Job ID: J-18808-Ljbffr
Required Skills
Customer Service
Feedback Provision
Report Review
Data Analysis
Performance Monitoring
Customer Satisfaction Improvement