Entry Level Customer Enrollment Representative

Position Overview

We are a dynamic and diverse brand holdings company that values family, community, and our clients. We are seeking enthusiastic Customer Enrollment Representatives to join our team and play a key role in delivering top-notch solutions and services. In this role, you will oversee client relations, produce and manage sales within a designated region, and lead customer service efforts. You will work closely with a portfolio of brands to enhance their communication strategies, connecting with target audiences and transforming consumer engagement to drive increased brand presence, market share, and revenue by leveraging relationship-focused customer service, emotional intelligence, and effective problem-solving.

Key Responsibilities

• Provide detailed product and service information that aligns with customer needs.
• Create memorable customer experiences by actively listening, addressing concerns, and handling objections.
• Execute marketing strategies and sales initiatives in assigned territories to engage customers and build strong brand relationships.
• Track and report on market success metrics.
• Collaborate on new marketing campaigns to enhance brand exposure and attract new business.
• Address customer issues with professionalism, escalating concerns when necessary.
• Work closely with management and the sales team to assess customer service approaches and identify areas for improvement.
• Ensure a seamless customer journey from initial contact to product delivery and installation.
• Comply with all company and client guidelines.
• Grow into a recruiting role by learning to train and mentor new team members while managing personal responsibilities.

Required Qualifications

• Bachelor's degree preferred or equivalent experience in customer support, service management, or sales.
• Eager to learn, open to feedback, and willing to step out of comfort zones.
• Ability to work collaboratively in a team-focused, family-like environment or independently while achieving goals.
• Driven to grow both personally and professionally with a solution-oriented mindset.
• Comfortable in a visible, customer-facing role with strong communication skills.
• Capable of effective time management and multitasking customer service tasks while meeting client goals.