Customer Service Representative

We’re looking for a driven professional ready to take the next step in the entry level customer service role. Our mission is to equip you with the tools, training, and support needed to be successful.

Job Responsibilities:

Work closely with customers, customer service representatives, loan officers, underwriters, and processors.
Taking applications, pulling credit, and learning the company's internal loan origination system (Encompass).
Develop client retention strategies and follow-up procedures.
Act as a brand ambassador by promoting the company as a preferred lender.
Learn and utilize various in-house systems.

Qualifications and Skills:

Previous call center experience preferred.
Experience in collecting leads.
Proficient with Microsoft Word and Outlook.
Basic lead management knowledge.
Excellent communication skills.
Ability to manage multiple responsibilities.

Incentives:

Paid Training
Medical, Dental, Vision insurance
401K
Casual work atmosphere
Opportunities for advancement within the first month
Sales incentives, contests, and raffles
Casual work environment, catered lunches, company-sponsored activities, and sporting events