Staff Product Operations

Position Overview

Nubank is one of the world’s largest digital banking platforms, revolutionizing financial services across Latin America with innovative technology and outstanding customer service. As we build a bold, differentiated product for the US market, we are looking for one of the first members of our Operations team to lead the development and implementation of processes that ensure regulatory compliance, prevent fraud, and guide investigations. You will work closely with cross-functional teams including Engineering, Compliance, Legal, and AML to support regulatory demands for AML Ops, KYC, and EDD – all while challenging the status quo through innovative process design.

Location: Miami or Washington DC area
Schedule: Hybrid (remote for eight to twelve weeks with at least two days in-office per week)

Key Responsibilities

• Collaborate with US Compliance, Regulatory, and Legal experts to design, diagram, and execute processes for capturing critical customer information during onboarding, ensuring proper identity validation and data capture for KYC.
• Develop processes to capture information supporting AML policies, including sanctions screening at onboarding.
• Design and execute processes for ongoing account monitoring to prevent account takeover, mule account activities, chargebacks, ACH fraud, and other security incidents.
• Strengthen the AML Ops team to align with the responsibilities of a financial institution.
• Implement sophisticated reporting mechanisms to promptly inform authorities of potential money laundering or terrorism financing activities.
• Analyze AML alerts, financial transactions, judicial orders, and account data to identify suspicious activities and provide detailed recommendations.
• Manage vendor relationships, including partnerships with KYC providers.

Required Qualifications

• Education: A Bachelor's, Master's, or Law degree in Business Administration, Accounting, Economics, Engineering, Finance, Information Technology, or a Risk Management-related field.
• Proven professional experience within AML, Sanctions, Risk Management, or other control functions.
• Experience in monitoring, testing, or quality control roles in AML, Audit, or Risk functions.
• Previous experience collaborating with global teams.

Preferred Qualifications

• Prior management experience.
• Investigations experience in the digital asset, payments, and/or Fintech space.
• Coding skills (e.g., SQL, Python, Scala) and enthusiasm for Artificial Intelligence.
• Strong analytical, problem-solving, and communication skills with a high degree of ownership in a fast-paced startup environment.

Benefits & Perks

• Opportunity to earn equity at Nu
• Medical Insurance
• Dental and Vision Insurance
• Life Insurance and AD&D
• Extended maternity and paternity leaves
• Access to Nucleo – our learning platform of courses
• NuLanguage – our language learning program
• NuCare – our mental health and wellness assistance program
• 401K and Saving Plans including Health Saving Account and Flexible Spending Account
• Work-from-home Allowance
• Relocation Assistance Package, if applicable.