FAIR HEARING GROUP CLERK

Position Overview

IF YOU ARE HIRED PROVISIONALLY IN THIS TITLE, YOU MUST TAKE AND PASS THE CIVIL SERVICE EXAM when it becomes available to be eligible for continued employment. The Department of Social Services (DSS), comprised of the administrative units of the New York City Human Resources Administration (HRA) and the Department of Homeless Services (DHS), serves New Yorkers in need by providing essential benefits and addressing homelessness. The Fair Hearing Tracking Monitoring and Review Unit (FHTMRU) includes the Aid to Continue, Resolution, and other processing units. Under the direct supervision of the Fair Hearing Process Examiner, the CLERICAL ASSOCIATE - 10251 functions as a Fair Hearing Group Clerk performing clerical duties—such as filing, data entry, and report generation—to facilitate the efficient operation of the Fair Hearing Unit.

Key Responsibilities

• Utilize various systems (NYCWAY, WMS, FHIS, FHEMS) to enter action codes and track fair hearing activity.
• Batch documents by category for data entry and ensure Application Registration of cases is completed to facilitate re-openings.
• Ensure documentation is scanned and indexed into the appropriate document type within the HRA viewer as part of agency files and Fair Hearing packets.
• Retrieve reports from the Depcon system and distribute them to unit supervisors, reviewing systems such as NYCWAY, FHIS, ACCIS, and FHEMS for data accuracy.
• Pull worklists containing ATC directives to prepare case records by printing and placing them into folders, and provide worklists and case files to the Assistant Program Manager for distribution.
• Prepare daily reports of Cash and SNAP benefits issued through the Aid to Continue and Resolution processes.

Required Qualifications

• A four-year high school diploma or equivalent approved by a State's department of education or a recognized accrediting organization, plus one year of satisfactory clerical experience.
• Keyboard familiarity with the ability to type a minimum of 100 keystrokes (20 words) per minute.

Preferred Qualifications

• Ability to multitask.
• Excellent customer service skills.
• Ability to work in a fast-paced environment.

Benefits & Perks

• 55a Program eligibility for qualified persons with a disability (please indicate your interest on your resume and cover letter).
• Public Service Loan Forgiveness and access to state repayment assistance programs – for more details, visit the U.S. Department of Education’s website.