Client Service Representative

Position Overview

Peachtree Hills Animal Hospital is seeking a Client Service Representative to join our amazing team in Atlanta, GA.
Our focus on creating a work environment that empowers our team to excel translates into an exceptional experience for our clients and compassionate care for their pets.

Key Responsibilities

• Deliver exceptional customer service to pet owners both in person and over the phone.
• Schedule appointments, manage record keeping, and provide estimates and invoices for payment.
• Respond with compassion and empathy in stressful and emotional situations.
• Maintain a clean and orderly lobby and front office area.
• Guide, mentor, and support fellow team members while advancing your customer service skills.

Required Qualifications

• 1+ years' experience in a veterinary or medical practice.
• Minimum 2 years’ customer service experience (e.g., retail, food and beverage).
• Proficiency with computers (email, Word/Excel) and operation of office equipment.
• Basic math skills to process payments using credit card and check terminals.
• Excellent communication skills and ability to manage multiple tasks efficiently.
• Must be able to work seated for the majority of the day.

Benefits & Perks

• Complimentary Short Term Disability
• Complimentary Life Insurance $25,000 with options to purchase additional voluntary benefits for self or family
• Company Sponsored Employee Assistance Program (Headspace)
• 401K with 100% company match up to 3% and 50% match up to 5%, eligible after 6 months of employment
• Blue Cross Insurance Plans with 3 tiered options; Kaiser for CA Residents
• Flexible Spending Account or Health Savings Account options
• United Healthcare Dental Insurance; includes a 100% paid premium option for team members
• United Healthcare Vision Insurance options
• Long Term Disability option (paid for by employee)
• Progyny-Fertility and Family Building Support (up to $10,000 per attempt/ $30,000 max)
• Team Member Discounts for Pet Care
• Paid time off (inclusive of sick, personal, and vacation)
• Referral Bonus Program
• DailyPay on Demand

Peachtree Hills Animal Hospital provides the finest veterinary care in a welcoming and relaxed environment. We are a family-owned practice located in the heart of Atlanta’s Buckhead neighborhood and proud to be a United Veterinary Care Partner hospital. United Veterinary Care supports our unique culture, empowering our team to create sustainable, fulfilling careers in a profession we love.