Client Support Representative - Entry Level

Position Overview

We are a prominent sales and business development firm in the Atlanta area representing top clients in the home improvement industry. Our ultimate goal is to ensure our clients achieve maximum brand visibility and increased customer engagement. This year’s exceptional growth highlights our commitment to driving results and innovation. As the entry level Client Support Representative, you will work closely with clients and customers to bolster brand awareness in the community and drive sales revenue. Our representatives are experts in our clients' products and services, and they are excited to share this knowledge with consumers. If you're a people-person with a passion for telling clients' brand stories, we want to hear from you!

Key Responsibilities

• Work directly with customers to promote our clients' brand, sales products, and services.
• Explain product features and benefits to customers and confidently answer inquiries.
• Report customer feedback to Senior Management and clients, providing insights on areas for improvement.
• Analyze client acquisition metrics and KPIs to maximize sales and drive revenue.
• Adhere to clients' compliance standards and maintain professionalism throughout the sales process.
• Draft, organize, and maintain sales contracts on behalf of our clients.
• Attend in-person and virtual meetings with fellow representatives to develop customer service, sales, and leadership skills.

Required Qualifications

• Education: High school diploma or equivalent
• Strong written and verbal communication skills
• Exceptional time management and organizational skills
• Eagerness to improve current skills
• Ability to grasp new concepts quickly to develop professionally
• Ability to confidently present information to clients, customers, and teammates

Preferred Qualifications

• Experience Required: 0-3 years of experience in customer service, sales, or any client-facing role (preferred but not required)
• Basic knowledge of the sales cycle is a plus

Benefits & Perks

• Benefits: In-house training provided by our Senior Client Support team, along with the necessary tools and resources to thrive professionally.