Medical Assistant Float

Position Overview

Under the direction of the Clinic Supervisor, the Medical Assistant Float is responsible for patient care in the clinic or ambulatory care setting. This role performs both administrative and clinical tasks to keep clinic operations running smoothly – from taking medical histories and recording vital signs to preparing patients for examination and assisting the provider. The position requires knowledge and participation in HEDIS and I-Star quality measures, adherence to Company policies and procedures, and a professional, interdisciplinary approach while interacting with internal and external customers.

Key Responsibilities

• Exhibit proper telephone etiquette.
• Participate actively and comply with HEDIS and I-Star quality measures to assist BFMC providers in achieving company goals.
• Ensure proper handling, administration, and documentation of all medications and vaccines as ordered by the provider.
• Anticipate, assist, and perform procedures ordered by the provider, including sterile technique setup and maintaining a sterile field when necessary.
• Demonstrate competence on procedures/services offered in BFMC Clinics, including:
  • Vital signs including orthostatic measurements
  • Ankle-Brachial Index
  • Specimen collection (blood draw, urinalysis, culture swabs, etc.)
  • Wound care and dressing changes
  • Ear lavage and eye irrigation
  • Electrocardiogram
  • TB skin testing
  • Visual acuity test
  • Waived test kits (rapid strep test, urinalysis, etc.)
  • Application of Durable Medical Equipment (DME)
  • Pulmonary function test
  • Audiogram
  • Overnight pulse oximeter monitoring
• Follow Standard/Universal Precautions by proper hand washing, using PPE, and managing medical waste.
• Manage data entry and vaccination records in the CAIR website.
• Activate the Chain of Command and report immediately to MD/provider in case of abnormal vital signs.
• “Room” patients, complete intake notes (including vital signs), and finish the NextGen MA Workflow.
• Ensure that recent test results are retrieved and available for provider review.
• Perform “nurse only” visits with appropriate documentation, including:
  • Provider's signature
  • Task completion by the provider
• Set up for minor procedures (e.g., PAP Smears, Suture Removal, I&D).
• Check and log refrigerator/freezer temperatures twice daily; report abnormalities to administration.
• Maintain knowledge of patient forms (DMV physical, sports physical, Handicap Placard, Disability, etc.).
• Sterilize and disinfect surgical instruments using autoclave procedures.
• Understand the referral process and advise patients accordingly.
• Update preventative health maintenance reports (Dexa scans, eye exams, mammograms, Pap smears, Colonoscopy, etc.).
• Retrieve hospital notes for provider review on all EHR and HD systems.
• Manage “tasks” by clearing the inbox daily and handling send/receive procedures.
• Handle all Senior Well Visits (SWV) ensuring compliance with appointment protocols.
• Address complaints in a responsible and professional manner.
• Maintain a clean work area.
• Assist with the submission of referrals for providers and case managers as appropriate.
• Manage and follow the process for primary care provider (PCP) changes.
• Process incoming correspondence ensuring patient chart number, last visit, next visit date, refill requests, reports, results, and paperwork are complete.
• Initiate and participate in code white, blue, red, and code 7 events as needed.
• Perform CLIA waived and moderate complexity lab testing with quality control per daily assignments.
• Maintain and upkeep resuscitation equipment/STAT box.
• Conduct monthly checks of supplies and medication expiration dates, keeping logs up to date.
• Manage medication refills in accordance with company policy, ensuring:
  • No Narcotics!
  • Compliance with standing orders
  • Communication regarding patient follow-up if needed
  • Detailed chart notes
• Be willing to work at any location or department depending on staffing needs.
• Perform other duties as assigned by the supervisor.

Required Qualifications

• High school graduation is required.
• Knowledge of computers.
• Graduate from an accredited Medical Assistant Program.
• Current BLS certification.
• One (1) year of experience in a physician's office or clinic is preferred.
• Current venipuncture certification.
• Valid CA Driver's License with current vehicle insurance.
• A clean driving record.

Benefits & Perks

• Compensation: Between $26.09 and $30.69 (base pay may vary based on market location, job-related knowledge, skills, and experience).
• This is an at-will position with the Company reserving the right to modify base salary and other discretionary compensation based on performance and market factors.