Account Manager (Digital Marketing Advertising)

Position Overview

When joining Leap Group, you're joining a team that is passionate, innovative, and connected. As an Account Manager, you will be the key liaison between our government client accounts and our internal teams. You will manage day-to-day relationships, provide strategic guidance, and ensure that quality deliverables are met. Our hybrid work model values both remote flexibility and in-person collaboration at our Midwest offices in Louisville, KY; Cincinnati, OH; Indianapolis, IN; and Chicago, IL.

Key Responsibilities

• Client engagement with various levels across organizations
• Providing upward management to account leadership by reporting on relationship health, project status, and billing metrics
• Leading cross-functional teams in meetings and presentations, and taking charge of next steps
• Offering strategic thought leadership and guiding internal teams
• Managing high and medium-touch assignments and ensuring timely completion of quality deliverables
• Providing creative direction and ensuring high-quality outcomes
• Overseeing media strategies to maintain consistency and quality
• Managing digital experience assessments and holding teams accountable for actionable reporting
• Collaborating with producers to align on project momentum and efficiency
• Exhibiting financial awareness through billing approvals and project hour monitoring

Required Qualifications

• 3+ years of agency account management experience
• Experience in marketing and advertising strategy
• Experience managing government or public sector clients with an understanding of collaboration, compliance, and communication nuances
• Excellent communication and relationship management skills in client-facing roles
• Proven ability to brainstorm with teams for creative ideation
• Exposure to both B2B and B2C marketing
• Ability to juggle multiple tasks and deadlines without sacrificing quality
• High attention to detail and strong process orientation
• A self-starter mentality with a passion for continuous learning

Benefits & Perks

• Health, dental, vision, and ancillary benefits
• Paid maternity and paternity leave
• Unlimited PTO and Summer Fridays
• Autonomy and flexibility
• Company-paid access to coaching and therapy
• 401k plan with match and 1:1 access to an investment advisor
• Professional development opportunities
• Remote-hybrid flexibility