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 <h2 style="color: #34495e; font-size: 1.2em; margin: 20px 0 10px 0;">Job Requirements</h2>
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 <li style="margin: 10px 0; line-height: 1.6;">Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college</li>
 <li style="margin: 10px 0; line-height: 1.6;">Experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10, Active Directory.</li>
 <li style="margin: 10px 0; line-height: 1.6;">Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets outside of SLA's until resolved.</li>
 <li style="margin: 10px 0; line-height: 1.6;">Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.</li>
 <li style="margin: 10px 0; line-height: 1.6;">Answer user inquiries regarding computer software or hardware operation to resolve problems.</li>
 <li style="margin: 10px 0; line-height: 1.6;">Bilingual - Spanish</li>
 <li style="margin: 10px 0; line-height: 1.6;">IT Help Desk Call Center exp</li>
 </ul>
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Level 1 Help Desk Analyst

Job Description

Job Requirements

Required Skills