Health Information Management Coordinator

Position Overview

Health Information Management Coordinator
At Virginia Heart, we aim to create exceptional experiences for both our patients and our employees. Our goal is to provide opportunities for our diverse employee population that develop and grow careers in a team-oriented environment focused on patient care. Every employee, at every level, begins their journey at Virginia Heart by learning about the organization's rich history and established culture built on trust and integrity.

The coordinator is responsible for performing a variety of duties related to processing and completion of medical records requests as well as scanning and indexing records into Epic. Duties are performed in accordance with all applicable laws and regulations including HIPAA and Virginia Heart’s policies and procedures, ensuring confidentiality and quality in every task.

This is a full-time position scheduled Monday-Friday from 8:00 a.m. to 4:30 p.m.

Key Responsibilities

• Medical Records Requests/Release of Information: Process requests from patients, physicians, hospitals, and legal entities; analyze and produce records from the electronic medical records system based on protocols and authorizations; obtain proper written authorization when required; generate invoices and manage payments according to guidelines.
• Scanning: Accurately index records into Epic and complete all DCS indexing tasks per Virginia Heart’s productivity and quality standards.
• HIPAA Compliance/Documentation: Adhere to HIPAA regulations and Virginia Heart's policies, ensuring proper release of information, especially in emergency or coordination of care situations.
• Customer Service: Respond promptly and courteously to inquiries using the Nice-In-Contact phone system; transfer calls appropriately and provide quality service in line with HIM Department protocols.
• Reporting: Accurately record information into the electronic health record (EHR) modules as outlined in departmental manuals and protocols.
• Computer / Technology Skills: Utilize electronic medical record systems such as Epic, GEMMS, or others; demonstrate proficiency in Microsoft Word, Excel, and Outlook.
• Organizational Skills / Work Ethic: Organize and process tasks based on priority and time constraints; work independently, multi-task, and proactively move from one task to another to achieve departmental goals.
• Interpersonal Skills: Maintain a positive attitude while adapting to change; work well in a team environment and communicate professionally through various modes including phone and email.

Required Qualifications

• High School Diploma or equivalent
• Experience answering phone calls
• Excellent verbal communication skills
• Strong organizational and analytical skills
• Ability to multi-task in a fast-paced environment

Preferred Qualifications

• Medical office experience
• Experience with Electronic Medical Records and/or scanning
• Prior experience with an EMR system (such as Epic or GEMMS)

Benefits & Perks

• Competitive Salary
• Comprehensive Benefits Package including medical, dental, and vision insurance
• Life and disability insurance
• 401(K)
• Paid vacation, sick days, and holidays