Inbound Customer Service - FullTime
Superior Contactover 1 year ago
United States
Remote
Full-time
Junior Level (1-3 years)
$15 Hourly
Job Description
Position Overview
SUPERIOR CONTACT
100% Remote - US-Based Contact Center Inbound Customer Service - FullTime
Several open positions for a 6/16 start date! Superior Contact is the place for individuals who are passionate about customer service, can solve problems, and investigate issues in a fast-paced environment. Sound like you? Join our team!
Compensation: $15.00 per hour
Expected Hours: 40 per week
Key Responsibilities
- Provide customers with exceptional service via incoming calls, utilizing various systems and platforms.
- Answer a high volume of inbound customer calls to resolve customer issues, requests, and questions.
- Establish and maintain customer satisfaction.
Required Qualifications
- Ability to pass a criminal background check, drug screening, location verification and an internet speed test.
- Track record of excellent attendance.
- Prior customer service experience a plus.
- Strong computer skills and typing proficiency.
- High school diploma or equivalent experience.
- Reliable cell phone for VPN connection.
Benefits & Perks
- Performance Rewards: Up to $1,800 per year.
- Retention Bonus: $250.
- Consistent/Flexible schedule.
- Overtime opportunities.
- Paid vacation/paid time off.
- Paid holidays.
- 401(k).
- Medical, dental, vision & more coverage.
- Rewards program.
- Team incentives and fun.
- On-the-job training and referral program.
- All equipment provided at no cost.
- Work from home.
Required Skills
Call Handling
Time Management
Computer Proficiency
Communication
Inbound Customer Service
Problem Solving