Front Desk

Front Desk Agent

Job Summary:

As a Front Desk Agent, you are the first point of contact for guests, ensuring a warm welcome and exceptional service throughout their stay. You will manage the check-in and check-out process, handle guest inquiries, and provide information and assistance to ensure a seamless and memorable guest experience.

Key Responsibilities:

• Greet all guests in a professional, warm, and friendly manner.
• Perform check-in and check-out procedures efficiently using the hotel’s property management system (PMS).
• Handle all guest requests, inquiries, and complaints promptly and professionally.
• Answer telephone calls, route calls, and take messages as needed.
• Provide information about hotel services, amenities, and local attractions.
• Process payments and maintain accurate guest accounts and billing information.
• Coordinate with housekeeping and maintenance to ensure rooms are ready for guests.
• Maintain a clean, organized, and professional front desk area.
• Follow all hotel policies, procedures, and brand standards.
• Uphold confidentiality of guest information and ensure security procedures are followed.
• Support other departments as needed to ensure guest satisfaction.