Transportation Operations Manager D4

Position Overview

As our Operations Manager, you will oversee daily transit operations at our Stockton, CA location, ensuring exceptional service quality, safety, and efficiency. Reporting directly to the General Manager and managing a team of 35+ dispatchers and drivers, you will be responsible for billing, payroll, scheduling, reporting, and much more. This is a full-time, Salary, Exempt role offering a competitive Pay range: $70K - $75K per year.

Key Responsibilities

• Assumes first-line supervision of location employees and ensures company policies and procedures are followed.
• Assists the General Manager with daily operational oversight including billing, payroll, routing/scheduling, accounts receivable, and accounts payable, as well as recruitment and hiring.
• Ensures drivers have the daily documentation necessary to complete their routes and confirms that dispatched vehicles are in proper working condition with all required DVI forms submitted.
• Coordinates dispatching, in-service monitoring, and turn-in activities involved in daily transit operations, acting as a backup for the Dispatch or Scheduling team.
• Develops manpower requirements for Dispatchers and Operators and assists with evaluating trip patterns for run structure revisions.
• Creates procedure manuals for Dispatchers, Road Supervisors, Drivers, and Service Personnel while holding regular meetings to address service issues and update staff on operational changes.
• Completes daily and/or weekly reports for both company and customer requirements, including Standby, Vehicle Maintenance, Manpower, Service Quality, and Complaint/Commendation Reports.
• Manages employee attendance systems, processes vacation requests, and oversees the maintenance and ordering of uniforms.
• Monitors and evaluates operational activities such as vehicle on-time statistics, missed runs, revenue/cost data, work hours, customer complaints, and accident data.
• Recommends and disciplines operations personnel, handling interviews and customer complaint investigations as needed.
• Informs the General Manager of potential risks within the operation.
• Performs all other duties as assigned and may assist with other areas based on location needs.
• Assists with driver and dispatcher training as required.

Required Qualifications

• High school diploma or equivalent.
• 3-5 years of experience in transportation operations.
• Accounting and detailed reporting experience along with proficiency in Microsoft Office.
• Ability to prioritize tasks, manage time effectively, and work extended hours including weekends and holidays.

Preferred Qualifications

• 2-3 years of supervisory experience in a similar environment.
• Familiarity with operations software certification and experience acting as a system administrator.

Benefits & Perks

• Robust benefits package designed to prioritize your well-being.
• Comprehensive medical, vision, and dental coverage.
• Company-paid life insurance.