Systems Engineer I - Enterprise Virtualization

Position Overview

Salary: 28.15 - 35.98
As a Systems Engineer I at CCHMC, you will be part of a specialized team responsible for supporting and managing the Virtualization environments that power the hospital's critical operations. This expansive environment consists of 40 Clusters, 290 Hosts, and approximately 6,000 Virtual Servers, serving a wide range of applications such as Epic, Mirth, Proton Therapy, PCI, Databases, and various web applications. Your role is crucial in ensuring these environments function seamlessly, providing the reliability and scalability needed to support the hospital's mission of improving children's health.
Cincinnati Children's is proud to be an Equal Opportunity Employer that values Diversity, Equity, and Inclusion.

Key Responsibilities

• Utilize/Create automated workflows to reduce redundant tasks.
• Provide technical support and problem resolution assistance for production and process issues.
• Troubleshoot and decipher error messages, identifying resources needed to resolve minor to midsized issues.
• Utilize appropriate Change Control methods to implement system solutions.
• Schedule upgrades, planned outages, and system optimization.
• Maximize environment performance by utilizing performance monitoring and proactive tuning.
• Perform root cause analysis on failed components and implement corrective measures.
• Serve as a liaison between Cincinnati Children's departments and Information Services.
• Participate in on-call support rotation, handling incident management, problem determination, and resolution.
• Participate in analyzing, designing, implementing, and maintaining moderately complex systems to improve clinical care and patient management.
• Support system testing, document outcomes, and develop technical solutions including writing user and technical documentation.
• Analyze and enhance existing documentation as necessary.
• Ensure outstanding end-user support by monitoring Service Level Agreements and collaborating for customer-centered incident management.
• Promote and adhere to change management policies and procedures.
• Develop knowledge and skills through cross-training, departmental meetings, and vendor education.
• Participate in the design, development, and implementation of new and enhanced application requests, and support communication on project-related issues.

Required Qualifications

• Education: Bachelor's degree in a related field or equivalent combination of education and experience
• Experience Required: 0-2 years in a related job discipline
• Experience with automation, scripting, or programming using PowerShell, Python, and Terraform.
• In-depth understanding of Virtualization platforms including VMware and/or Azure Stack HCI.
• Strong analytical, problem-solving, critical thinking, and innovative solution capabilities.
• Self-motivated with the ability to excel in both team and individual environments.
• Ability to test new product releases to ensure compatibility and minimize user impact.
• Experience in developing and documenting technical processes and procedures.
• Adherence to strict Information Systems security guidelines in all aspects of work.
• Effective communication skills at all levels with internal or external customers, both in written and oral formats.
• Ability to handle changing priorities with finesse, diplomacy, sound judgment, and professionalism.
• Skill in analyzing customer requirements and determining proper solutions.
• Experience interacting with vendors to evaluate products and provide enterprise-level solutions.