Technical Account Manager (IT Support)

Position Overview

At Liquid Web, we empower businesses with fully managed hosting solutions, helping them scale with confidence. For over 25 years, we’ve delivered high-performance hosting and world-class support to businesses that depend on their web presence. We’re looking for a Technical Account Manager (TAM) to ensure our high-priority customers experience top-tier support, security, and stability. This is a permanent, remote, full-time opportunity with Compensation: $60K to $70K annually.

Key Responsibilities

• Serve as the primary technical point of contact for assigned high-value customers.
• Drive customer retention and revenue growth through proactive engagement and strategic guidance.
• Track key metrics, conduct account reviews, and identify opportunities for service expansion.
• Oversee customer environments, including troubleshooting, migrations, updates, and redesigns.
• Build strong relationships with key stakeholders, ensuring seamless communication between customers and internal teams.
• Collaborate with internal teams to deliver tailored hosting solutions that maximize customer success.
• Lead and refine the account review process to enhance customer experience.
• Manage escalations and high-priority technical issues, ensuring timely resolution.
• Collect and relay customer feedback to shape product development and service enhancements.

Required Qualifications

• 2+ years of experience in customer service, account management, technical support, or related fields.
• Bachelor’s degree in a relevant field, or equivalent combination of education and experience.
• Strong ability to communicate, present, and influence effectively at all levels.
• Experience in delivering client-focused solutions tailored to customer needs.
• Proven ability to manage multiple projects while maintaining technical excellence.
• Exceptional verbal and written communication skills.
• Knowledge of web hosting environments, including LAMP stack, RPM-based systems, basic networking, and computing/storage standards.
• Familiarity with CRM platforms such as Salesforce.
• Strong understanding of enterprise-level Linux hosting environments, control panels, and troubleshooting techniques.
• Basic knowledge of web development troubleshooting and common content management systems (CMS) like WordPress and Magento.
• Networking fundamentals and experience with cloud-based hosting solutions.

Benefits & Perks

• Benefits: Excellent options including Medical, Dental, Vision, and Prescription coverage.
• 401k: Traditional and Roth 401k with company matching.
• A collaborative team culture.
• Consistent/set work hours.
• Challenging, non-redundant daily duties.
• A voice in how things get done.
• Access to ongoing training.