Client Support - Bilingual in Chinese

Position Overview

The Client Support role is a fully onsite position 5 days a week. This critical role interacts directly with our clients and supports our sales effort. Join a minority owned Fintech company that empowers small to medium-sized businesses and serves the local community with innovative financial solutions. Compensation: This is a non-exempt position, with a monthly salary of $4,000 and the potential for salary increase based on performance.

Key Responsibilities

• Process client applications for various credit card processing services and input client information into the company client management system.
• Listen and respond to customers’ concerns, identifying their requirements and providing appropriate solutions.
• Verify that proper changes are made to resolve clients’ issues and keep records of interactions, including inquiries, complaints, or comments.
• Contact clients to respond to inquiries or notify them of new regulations and planned adjustments.
• Act as a liaison between merchants and partners (Priority Payment System or Firstdata) to resolve funding or terminal issues.
• Provide technical assistance and support for queries related to terminal hardware.
• Manage work schedules to ensure proper phone coverage and escalate calls as needed to resolve problems.
• Assist in planning and implementing department goals, and recommend improvements to management for increased efficiency.

Required Qualifications

• Must be authorized to work in the US at the time of hire. (E-Verify employer)
• Bilingual proficiency in Chinese is required, with Mandarin preferred.
• 2-3 years of experience in customer service or related fields.
• Bachelor’s degree in communications, marketing, psychology, business administration or a related field is required. Candidates with associate degrees and college-level courses will be considered with additional experience.
• Strong communication skills, critical thinking, detail orientation, and analytical abilities.
• Ability to actively listen and interact with clients in a friendly and patient manner.
• Initiative in problem solving and self-motivation to learn new systems and product installations.
• Capability to accomplish tasks before deadlines, both as part of a team and independently.
• Experience using Salesforce or other CRMs/ERPS systems is an asset.
• Proficiency in Microsoft Word and Excel.

Benefits & Perks

• Work in a dynamic, diverse environment at a minority owned Fintech company.
• On-the-job training to quickly familiarize you with the industry and the role.
• Medical, Vision, and Dental Coverage
• Generous PTO
• 401k plan
• Periodic performance reviews with the potential for salary increases.