Data Entry/Live Chat Specialist/Customer Service at Cable's Upholstery

Position Overview

We are seeking a highly organized and detail‐oriented Data Entry/Live Chat Specialist/Customer Service representative to join our dynamic team. In this role you will perform accurate data entry tasks while simultaneously providing excellent live chat support. You will be responsible for managing large volumes of data and supporting customer inquiries in real‐time, ensuring precision and professionalism. This is a fully remote position available to candidates in various states.

Key Responsibilities

• Accurately input and update customer information, order details, and inventory records into internal systems.
• Cross-check and verify data for accuracy and completeness, correcting discrepancies promptly.
• Maintain and organize databases to ensure information is structured and accessible for reporting.
• Generate and compile periodic reports to assist internal teams in making data‐driven decisions.
• Manage digital files and documents in accordance with organizational guidelines and backup requirements.
• Respond to customer inquiries via live chat promptly and professionally.
• Develop a deep understanding of products and services to provide accurate information and solutions.
• Troubleshoot issues, provide step-by-step guidance, and escalate complex matters when necessary.
• Record and log customer interactions, feedback, and outcomes for future reference.
• Balance multitasking between data entry tasks and live chat support efficiently.
• Collaborate with cross-functional teams to ensure smooth workflows.
• Maintain confidentiality of sensitive customer and company data.
• Continuously seek improvements in processes and systems to enhance efficiency.

Required Qualifications

• Prior experience in data entry, customer service, or live chat support is preferred.
• High level of accuracy and typing speed (typically 50+ WPM).
• Strong attention to detail and ability to manage large volumes of data.
• Excellent written communication skills.
• Proven problem-solving abilities and effective time management skills.
• A customer-focused mindset with a commitment to service excellence.
• High school diploma or equivalent; additional qualifications in data management or customer service are a plus.

Preferred Qualifications

• Certification in data entry, customer service, or related fields.
• Additional education or training in data management or customer service.

Benefits & Perks

• Competitive salary
• Opportunities for career advancement and professional development
• Health and wellness benefits
• Paid time off (PTO), holidays, and sick leave
• Work-from-home flexibility (if applicable)