Defense and Government Travel Consultant I- Onsite Fort Shafter- Hawaii

Position Overview

Join CWT as a Travel Counselor and become an integral part of the Traveler Experience Defense & Government team. You will deliver outstanding customer service to defense and government travelers by creating and managing travel arrangements—from air and hotel bookings to complex, multi-destination itineraries—ensuring a safe, enjoyable, and memorable journey.

Key Responsibilities

• Create and complete travel arrangements (air, hotel, car, rail).
• Ensure reservations align with client standards and preferences.
• Act as a trusted advisor by offering informed recommendations for the best traveler experience.
• Handle a wide range of bookings—from simple to complex itineraries, including non-standard, multi-destination travel, ticket exchanges, and complex fares.
• Resolve any issues that might occur before or during travel.
• Perform both routine and non-routine assignments, while continuously updating skills through comprehensive training.

Required Qualifications

• 3 to 5 years of experience as a Travel Consultant (or 5 years in another customer service role).
• Advanced knowledge of GDS (Sabre or Amadeus).
• A genuine passion for high-quality customer service.
• Good verbal and written communication skills.
• Strong teamwork skills with a positive, “can do” attitude.
• Willingness to learn and grow. (Military experience/certifications may substitute for some requirements.)

Benefits & Perks

• Hands-on paid training.
• Competitive compensation — including shift differentials, referral bonuses, and supplier incentives.
• Salary Range between USD 46,000 - USD 47,000 yearly.
• 3 weeks of vacation, 14 days of paid holidays, and 7 days of sick leave per year.
• Both on-site and home-based positions available.
• Flexible working options: Full-time, part-time, nights, and weekends.
• Medical, dental, and vision coverage.
• Employee discounts, supplier incentives, Employee Assistance Program & Employee Resource Groups.