Operations Manager + Executive Assistant

Position Overview

The Operations Manager + Executive Assistant directly supports the CEO/Founder and the full team by overseeing all Headquarters Operations, Administration, HR, and Office functions. This role transforms the visionary strengths of our Founder into clear, actionable workflows and outcomes, managing a wide range of internal systems. The ideal candidate thrives in fast-paced, ever-evolving environments—balancing big picture strategy with meticulous day-to-day management—and serves as a key liaison among the CEO, staff, Board, and external stakeholders. This role will work closely with and be trained by the National Operations Director during the first year.

Location: Minneapolis Employment Type: Full-Time, Exempt, 4 days/week in office

Key Responsibilities

• Headquarters Operations: Lead policy development with the CEO and ensure compliance.
• Assess system issues; analyze data for trends, gaps, and programming opportunities.
• Oversee project management software programming and manage annual monday.com dashboard updates.
• Serve as the primary troubleshooting contact for software tools (monday.com, Vimeo, Jotform, etc.).
• Manage Headquarters SOPs, shared drives, Tech Library, Password Library, and team travel information.
• Handle compliance forms, renew annual accreditations (ECFA, CAFO, MCN, etc.), and coordinate the annual Financial Audit and regulatory filings.
• Provide significant administrative support for the annual fundraiser, coordinating communications with volunteers.
• HR: Maintain the TRHP Employee Handbook; develop and update employee job descriptions and contractor agreements.
• Manage all new hire onboarding processes, background checks, and compliance paperwork.
• Oversee the annual staff benefits renewal process (health, dental, vision, life, STD/LTD), staff retirement plans, insurance policies, and organizational perk policies.
• Handle staff offboarding procedures.
• CEO Support: Manage multi-time zone calendar scheduling, travel arrangements, and document preparation while ensuring confidentiality.
• Coordinate the CEO’s annual 360 staff review and assist with inbox and external communications.
• Undertake additional projects and tasks as assigned.
• Board of Directors Support: Maintain Board-related documents, manage meeting logistics, and assist the CEO with Board meeting preparations.
• Office Management: Act as the primary point of contact for coworking space matters, oversee communications, manage mail and supply orders, coordinate meeting logistics, and organize team-wide recognitions and events.

Required Qualifications

• Personal alignment with TRHP’s core values and statement of faith.
• System-oriented, accuracy-driven, and detail-focused mindset.
• Energetic and adept at managing a wide variety of tasks.
• Proven ability to identify and solve problems on behalf of executive leadership and the Board.
• 5+ years of experience directly supporting one or more C-Suite executives.
• 5+ years of high-level administration or operations support experience.
• Demonstrated success in transforming systems into high-performing workflows.
• Proficiency in Google Suite, Zoom, monday.com (or a comparable platform), and CRM systems.
• Excellent verbal and written communication skills, with sensitivity to the field of Child Welfare.
• A personal connection to adoption and working with youth is preferred.

Compensation & Benefits

• Salary range: $60K - $70K, DOQ
• Health, dental, vision and retirement benefits.
• Life insurance and disability coverage.
• 3 weeks of PTO and a flexible work environment.
• Be a part of finding a forever family for every child.

To apply, please send your resume and cover letter to abby@thereelhopeproject.org. Interviews will begin November 1st. We encourage your cover letter to include any personal connection you have to adoption or foster care and what draws you to working with a faith-fueled organization.