Customer Care Specialist

Position Overview

We're looking for a dedicated, warm, and detail-oriented individual to join our team as a part-time Customer Service and Administrative Assistant. This role is perfect for a North Shore person who enjoys providing exceptional customer support, managing tasks efficiently, and thrives in a flexible work-from-home environment.

Key Responsibilities

• Provide friendly, responsive support to customer inquiries and staff interaction /assistance via phone, email, and chat.
• Listen attentively to customer/vendor/team needs and resolve issues effectively.
• Coordinate administrative tasks such as data entry, document management, and scheduling.
• Communicate clearly and professionally, ensuring a positive experience for every customer.

Required Qualifications

• Strong communication skills—both written and verbal.
• Empathetic listener who can build rapport quickly and with ease.
• High attention to detail and a commitment to thorough, accurate work.
• Ability to work independently, prioritize tasks, and stay organized.

Preferred Qualifications

• Prior experience in customer service or administration is a plus!

Compensation & Benefits

• Pay: $18.75 - $24.00 per hour
• Expected hours: No more than 24 per week
• Benefits: 401(k), Dental insurance, Health insurance, On-the-job training, Paid time off, Vision insurance, Work from home