Medical Customer Service Rep-Remote-FL Residents

Position Overview

Are you a hard-working individual seeking a REMOTE work-from-home position? Our Fortune 500 Pharmaceutical Client is looking for a driven and experienced Medical Customer Service Representative to join their team. This role offers Compensation: $16/hr with weekly pay, and comes with Benefits, Paid Training, and Equipment Provided. The schedule is from 8am–10pm EST, Monday through Saturday (you must be available to work any 8‑hour shift between these hours, including Saturdays).

Key Responsibilities

• Handle high volume inbound calls.
• Place outbound calls as needed based on department requirements.
• Provide accurate information to patients or healthcare providers.
• Assist callers with application status and details.
• Follow established call scripts and provide appropriate follow-up and next steps.
• Deliver exceptional customer service and ensure an effortless experience for each caller.
• Multitask effectively between multiple internal system programs.
• Adhere to company policies and procedures.

Required Qualifications

• Minimum of 1 year recent customer service experience in a call center environment (NO EXCEPTIONS).
• Healthcare experience is a plus, though not required.
• Ability to multitask and operate dual monitors.
• Adherence to all company-required KPI's.
• Quiet workstation with high-speed internet and modem access (REQUIRED).
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Basic computer proficiency (typing, data entry, system navigation).
• Strong attention to detail and accuracy.
• High School Diploma or equivalent.

Benefits & Perks

• Weekly Pay
• Benefits
• Paid Training
• Equipment Provided
• Start Date: July 2025

For immediate consideration, please email your up-to-date resume to Eduardo.Segovia@remx.com and mention "Remote CSR" in the email subject line.