Bilingual Consumer Contact Prof I

Position Overview

Make banking a Fifth Third better®. We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.

Schedule: 9:00A-6:00P MTWF/Sat 10:00A-4:00P

General Function: Handles telephone calls providing outstanding customer service using English and Spanish languages. Educates customers about Bank products and services, up-sells and cross-sells based on customer needs, and ensures a positive customer experience while managing risks and following policies and procedures.

Key Responsibilities

• Handles customer calls in a professional and courteous manner using English and Spanish.
• Provides accurate information and explains products and policies to customers.
• Manages complex customer inquiries within areas of expertise.
• Strives to resolve customer questions or issues during the call and follows up as needed.
• Encourages the use of self-service channels and offers cost-effective service alternatives.
• Follows departmental policies, especially regarding customer confidentiality.
• Accurately enters or confirms customer information in various systems and completes necessary request forms.
• Utilizes computer systems for tracking, information gathering, and troubleshooting.
• Suggests improvements to processes and policies to boost productivity and customer satisfaction.
• Continuously learns and develops knowledge of Bank products and services.
• Performs any other duties as assigned.

Required Qualifications

• High school education or equivalent.
• Ability to perform data entry and basic computer skills.
• Capability to understand and respond to customer inquiries across multiple product categories.
• Excellent customer service skills with clear communication over the telephone in both English and Spanish.
• Strong problem-solving skills and a willingness to learn about Bank products and services.

Preferred Qualifications

• Previous customer service or call center experience.

Benefits & Perks

• Our Total Rewards include comprehensive Benefits: and differentiated Compensation: offerings designed to help employees be their best every day.
• The base salary for this position reflects the range of salary levels across the U.S. and varies based on role, skillset, relevant experience, education, and geographic location.
• Extensive benefits programs support the physical, financial, emotional, and social well-being of employees and their families. For more details, visit https://www.53.com/content/fifth-third/en/careers/benefits.html
• Location: Cincinnati, Ohio 45227