Security Officer II - Nightlife & Daylife Venues Las Vegas

Position Overview

The Security Officer II provides security and protection for guests, employees, and the property. Maintains crowd control, prevents theft, and discourages altercations in a high-volume atmosphere. The Security Officer works in an efficient and professional manner while maintaining a positive attitude and always delivering superior guest service. The role sets the standard for venue Security through on-the-job interaction and demonstration. This is not an all-encompassing job description. It is dependent on the venue of hire and offered position which will be presented for review and acknowledgment upon hire.

Key Responsibilities

• Provides security and protection for our guests, employees, and company property
• Maintain up-to-date knowledge of “persons of interest” who may be denied entrance into our venue or past employees who have been 86’ed from the venue
• Maintain up-to-date knowledge of VIP customers/clients as well as hotel executives
• Inform management of any complaints, comments, or incidents
• Appear in the dress code for all shifts at your scheduled time
• Alert and get approval for all breaks, leave of rotation, or duties which cannot be performed at the time they were assigned
• Be attentive to all company-related events and upcoming venues and changes
• Keep a proper and professional appearance and attitude
• Maintain and promote a friendly atmosphere for customers and staff
• Comply with added hours or time frame after a scheduled shift as needed
• Circulate among guests and employees to preserve order and protect property
• Administer first aid and assist injured guests or employees
• Ensure that proper authorities are contacted
• Uphold law and order in the hotel in conjunction with local law enforcement
• Remain alert for any suspicious persons or activities
• Report any safety hazards immediately to Maintenance and/or Management
• Answer all guest questions and furnish detailed information on casino facilities, attractions, retail shops, and food and beverage locations
• Follow radio communication procedures and corresponding codes
• React professionally and rationally in emergency and pressure situations
• Restrain intoxicated, disorderly, or insubordinate guests and alert management immediately
• Follow the established procedures for escorting and assisting necessary employees to cash control
• Communicate professionally with all management
• Promote and practice safety awareness and behavior, adhering to all safety standards
• Direct emergency vehicles when called upon
• Assist and/or complete additional tasks as assigned

Required Qualifications

• 21+ years of age
• Maintain a professional, neat and well-groomed appearance adhering to Company standards
• Possession of or the ability to possess all state required work cards for the position
• Excellent written and verbal communication skills
• Ability to keep an open and objective view
• Ability to maintain composure and stay focused
• Strong problem-solving skills
• Ability to write reports, business correspondence, and procedure manuals
• Ability to work under pressure
• Positive energy throughout the day
• Ability to read and print legibly
• Ability to sit and/or stand for extended periods of time
• Observant and quick to respond to various situations
• Ability to move quickly
• Ability to push and lift up to 50 lbs.
• Comfortable working in a small to medium office environment
• Experience working in Office, Casino, Nightclub, Bar, Lounge, and/or Restaurant environments
• Ability to work in an environment with varying levels of noise, crowds, and smoke based on guest volume
• Willingness to work extended hours, irregular shifts, evenings, weekends, and holidays as required
• Effective team player with the ability to interact professionally and courteously with internal and external customers, managers, and co-workers
• Ability to maintain a high level of confidentiality
• Ability to handle a fast-paced, busy, and somewhat stressful environment

Preferred Qualifications

• 2 years of Security experience or 3 years of Hospitality experience preferred