Senior Relationship Manager - PNC Private Bank

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are united in delivering the best experience for our customers and fostering an inclusive workplace culture. As a Senior Relationship Strategist within the PNC Private Bank organization, based in Atlanta, GA, you will work from a PNC location with responsibilities that require time in the office or in the field, with some tasks potentially performed remotely at the manager’s discretion.

Key Responsibilities

• Lead or support client management activities by developing and executing a relationship management plan to acquire and retain clients, ensuring an exceptional client experience while managing a book of the largest and most complex relationships; may assist directors in developing team members.
• Coordinate with the team to determine action plans through thorough discovery of client needs, reviewing assessments regularly, and aligning business capabilities to deliver outstanding service.
• Drive the growth of your book of business through client expansion and new client acquisition by proactively sourcing relationships and maintaining strong communication with existing clients.
• Manage risk with appropriate client selection to ensure that service delivery aligns with fees, collaborating with risk partners for quick resolution and effective follow-up.
• Ensure timely, accurate sales and client relationship administration by executing team processes (pre-call planning, post-call debriefs, relationship reviews) and mentoring team members as required.

Required Qualifications

• Bachelor’s degree required.
• Industry-relevant experience (typically 8+ years).
• Strong relationship management and client service skills.
• Proven risk management and compliance awareness.

Preferred Qualifications

• Book Of Business experience.
• Client Relationship Building expertise.
• Customer Engagement skills.

Benefits & Perks

• Comprehensive Benefits including medical/prescription drug coverage with a Health Savings Account, dental and vision options.
• Insurance Options covering employee and spouse/child life insurance and short and long-term disability protection.
• Retirement Plans such as 401(k) with PNC match, pension, and stock purchase plans.
• Paid Time Off including maternity/parental leave, up to 11 paid holidays, and vacation days based on career level.