Client Experience Partner

Position Overview

Must currently reside in the Atlanta metro area. The Client Experience Partner serves as the primary point of contact and support resource for assigned employer groups, ensuring seamless administration of core and voluntary benefit programs. This role is responsible for delivering exceptional customer service, managing benefit inquiries, and supporting day-to-day administration including enrollment, billing, payroll coordination, life event processing, and issue resolution. The Service Coordinator works closely with internal partners, carriers, and employer contacts to ensure accurate, timely, and compliant benefit operations.

Key Responsibilities

• Serve as the primary point of contact and support resource for assigned employer groups.
• Deliver exceptional customer service and manage benefit inquiries.
• Support day-to-day administration including enrollment, billing, payroll coordination, life event processing, and issue resolution.
• Collaborate with internal partners, carriers, and employer contacts to ensure accurate, timely, and compliant benefit operations.

Required Qualifications

• Bachelor’s degree in Business, Human Resources, or a related field preferred; equivalent experience considered.
• Life and Health Insurance license required.
• 3-5 years of experience in benefits administration, insurance services, HR, or a customer service role involving complex processes.
• Excellent communication, interpersonal, and problem-solving skills.
• High attention to detail with strong organizational and multitasking abilities.
• Proficiency with benefits administration software, HRIS systems, and Microsoft Office applications.
• Customer-focused mindset with professional communication and analytical thinking.
• Adaptability, time management, and collaboration skills.

Preferred Qualifications

• Strong understanding of employer-sponsored benefit programs and related regulations (e.g., COBRA, FMLA, ACA) is preferred.