IT Support Desk

Primary Responsibilities

This role will support the IT team’s initiatives to maintain a high level of system availability and customer service company wide. The position is responsible for providing technical support and resolving more complex IT issues.

Specific Duties & Tasks

• Responsible for in-depth troubleshooting, analysis, and resolution of technical problems, as well as assisting technicians in solving escalated issues.
• Responsible for providing Service Titan application support.
• Responsible for maintaining Active Directory/Group Policy administration.
• Provide support for customers and technical staff.
• Work with vendors in the process of troubleshooting escalated incidents.
• Provide onsite, hands-on, and remote technical support in windows environment.
• Troubleshoot and support network wiring.
• Support mobile workforce devices including Android, Apple, and Windows devices.
• Maintain spare parts inventory.
• Image Tablets and Desktop PCs.
• Responsible for administering software/hardware updates and upgrades.
• Responsible for maintaining a safe workplace and ensuring that safety is the highest priority in the workplace.
• Ensure compliance with all Del-Air policies and procedures.

Qualifications

• High school diploma or equivalent: required. Associates (or higher) degree in networking technology preferred.
• A+ and MCP certifications:
• Experience: At least 1-5 years of experience working in a Help Desk and/or PC support environment.
• Skills: Must have advanced skills in troubleshooting, configuring, and maintaining Windows 11 in a Windows Server 2019 and 2022, networked environment.
• Experience with Microsoft Office applications: especially Outlook, Word, Excel, and Teams.
• Networking knowledge: Basic networking knowledge and support including switches, wiring, TCPIP, DHCP and DNS knowledge.
• Interpersonal skills: Excellent interpersonal skills, strong written and oral communication skills, ability to handle multiple tasks required.
• Work schedule: Ability to occasionally work a flexible work schedule (variable days/hours).
• Minimal supervision: Ability to perform duties of the position with minimal supervision.
• Service Titan experience: Experience with the Service Titan application is a plus.
• Transportation: Reliable transportation to travel to remote locations.
• Age: Be at least 18 years of age.
• Military experience: Applicable military experience will be considered.
• Language: Ability to speak Spanish, preferred.
• Work eligibility: Eligible to legally work in the United States.
• Background check: Successfully complete a background check and drug screen.