Technical Support Manager

Position Overview

Begin your Composites One career today! As a Technical Support Manager, you will be responsible for supporting technical sales and market development efforts within the advanced composites industry. This role combines technical expertise with strategic marketing and customer engagement to drive growth in targeted market segments. The ideal candidate brings a strong background in composite materials and processes, proven experience in developing customized solutions, and the capability to work cross-functionally with internal stakeholders to deliver value and identify new opportunities for innovation.

Key Responsibilities

• Develop and manage market segment strategies, programs, and key customer relationships.
• Act as a technical consultant to align marketing, sales, and segment-specific initiatives.
• Gather customer requirements and deliver customized technical solutions and support.
• Create quotes and bids for customized or non-standard products and services.
• Evaluate customer systems for successful integration of company products.
• Prepare sales support materials, including proposals, contracts, and SLAs.
• Introduce, demonstrate, and promote new and existing products and services.
• Conduct market research and competitive analysis to inform strategy and tactics.
• Identify new product opportunities using existing technologies.
• Analyze and optimize market segment program effectiveness.
• Collaborate with Sales on customer-focused programs to drive ROI and sell-through.
• Forecast customer needs to support budgeting and program development.
• Deliver product training to internal teams and customers.

Required Qualifications

• Minimum of 2 years of experience in Advanced Composites Manufacturing.
• Minimum of 2 years of experience with Closed Mold Manufacturing processes.
• Bachelor's Degree in Composites Engineering or a related field.
• Strong understanding of composite materials including resin systems, fiber reinforcements, bonding technologies, and processing methods.
• Proven ability to support or drive technical sales and customer engagement.
• Proficiency in MS Office applications, particularly Word and Excel.
• Valid driver's license required.

Preferred Qualifications

• Experience with sales promotion techniques within the composites market.
• Familiarity with SAP or similar enterprise resource planning systems.
• Experience with Microsoft 365 and Outlook email platform.
• Demonstrated success in technical sales or customer-facing roles.

Benefits & Perks

• Compensation: Annual base salary range of $115,000 - $140,000, determined by location, experience, skills, and qualifications.
• Bonus: Eligibility for discretionary bonuses and profit sharing.
• Comprehensive benefits package.
• Opportunities for career growth and professional development.