Customer Success Manager - US

Position Overview

At Insider – a leading B2B SaaS company and the #1 AI-native platform for Customer Experience and Marketing – we drive growth for clients around the world using cutting‐edge technology. Having recently celebrated a $500M Series E funding round and achieving unicorn status, Insider is recognized for its innovative platform that connects data across channels, leverages AI to predict future behavior, and personalizes customer experiences. As a Customer Success Manager - US, you will be the face of Insider to our clients, bridging their needs with our technology and ensuring they extract maximum value from our platform.

Key Responsibilities

• Be the face of Insider to our clients, acting as the bridge between their needs and our technology.
• Help clients understand their needs and match them with the right features and products.
• Ensure clients are fully utilizing our technology to receive our world-class service by monitoring and facilitating adoption.
• Collaborate with engineering and product specialists to provide comprehensive tech support when required.
• Develop and maintain key account plans that identify opportunities for boosting client value.
• Provide proactive feedback on market trends and client needs to enhance product impact.
• Establish trusted adviser relationships to ensure overall client satisfaction and success.
• Plan strategies to help clients meet objectives, prioritizing and resolving escalated issues.
• Contribute new product ideas and support product roadmap development alongside our design and product teams.

Required Qualifications

• A university degree in Business, Marketing, Engineering, or related fields.
• Experience in digital marketing or a customer-oriented role.
• Proven ability to collaborate and build strong relationships with clients at the executive level.
• Excellent oral and written communication skills with energetic phone and listening abilities.
• Self-motivated, tech-savvy, and always in search of innovative solutions to improve client engagement.
• A commitment to the core ethos of care – ensuring clients feel supported and valued.
• Superior project and time management skills with a keen eye for detail.
• Passion for testing, measuring, and improving outreach and follow-up effectiveness.
• Ability and flexibility to thrive in a fast-paced startup environment with a solid understanding of basic web concepts and digital marketing.

Benefits & Perks

• Access to over 10,000 courses on Udemy through our comprehensive hard and soft skills trainings.
• Opportunities to share your skills by delivering trainings and workshops.
• A paid Spotify subscription to keep you focused and energized.
• The chance to work in an international, diverse, and inclusive environment.
• Be part of an industry that is shaping the future of customer experiences.

Insider is committed to equal opportunities in a zero-discrimination workplace and embraces everyone regardless of sex, race, color, nationality, religion, gender identity, sexual orientation, disability status, citizenship, or marital status.