Customer Service Representative - Healthcare

Position Overview

Customer Service Representative – Healthcare. Make a Real Difference Every Day by delivering customer care to America's most vulnerable. In this role at Maximus, you will provide excellent service and support to individuals navigating important healthcare decisions. You will work on-site in El Paso, TX with limited-service full-time schedules, and receive paid, in-depth training to set you up for success from day one.

Location: On-site in El Paso, TX

Schedule: Monday – Sunday, 8 a.m. – 8 p.m. (evening shift hours between 7 p.m. and 8 p.m. offer a 10% shift differential)

Key Responsibilities

• Provide customer service for basic and routine inquiries via telephone, email, web chat, or letters.
• Utilize computerized systems for tracking, information gathering, and troubleshooting.
• Follow standard operating procedures including timesheet submissions and adherence to privacy and HIPAA rules.
• Assist callers with completing online applications and submitting them for processing.
• Report and document issues using the online system and refer calls as needed to CSR Lead.
• Keep up-to-date with client regulations and provide feedback on trends and process improvements.

Required Qualifications

• High School diploma or equivalent with at least 6 months of customer service experience.
• Excellent written and verbal communication skills in English.
• Strong interpersonal skills and the ability to manage multiple tasks simultaneously.
• Ability to work within established turnaround times and as a team member.
• Must complete internal CCO training to begin the role, with further Medicare-related training as applicable.
• On-site work is a key requirement; remote work is not available until after one year of above-average performance, subject to company criteria.

Benefits & Perks

• Compensation: $15.37/hr. base pay, 10% shift differential for evening shifts, a $750 new hire bonus, and up to $2,200+ in bonus opportunities (including training completion and referrals).
• Company-paid medical coverage.
• 401(k) with company match.
• Paid time off, sick leave, and 11 paid holidays.
• Employee Assistance Program, wellness resources, and discount programs.
• Flexible schedules and a supportive work environment that fosters career development and promotional opportunities.