Program Manager, Utah Chapter

Position Overview

Blue Star Families is a growing non‐profit dedicated to delivering innovative solutions for military families. Reporting to the Chapter Executive Director and with a dotted line to the Senior Director of Chapter Relations, the Program Manager, Utah Chapter plays a pivotal role on the Chapter Impact Team. This role is responsible for fostering exceptional membership stewardship and customer service while managing multiple local programs—including events and volunteer engagement—focused primarily on the Hill Air Force Base Community. The position is full-time with remote/virtual office flexibility.

Anticipated Pay Range: $56,000 - $71,000 per year.

Key Responsibilities

• Manage programs and events for the local Blue Star Families chapter and coordinate initiatives within communities with high concentrations of guard and reserve troops.
• Foster relationships with local community organizations and partners to support program initiatives and enhance community engagement.
• Utilize project management tools (e.g., HIVE, Hive Brite, Salesforce, Google Workspace Suite, Zoom) to administer programs and local chapter operations.
• Develop schedules, project estimates, and resource plans that align with organizational goals and monitor deadlines and deliverables.
• Drive membership and volunteer participation by supporting recruitment efforts, onboarding, retention, and recognition activities.
• Assist the Executive Director with fundraising and critical operational tasks including day-to-day budget tracking.
• Coordinate marketing and communications strategies, including social media, to elevate the chapter's presence in the community.
• Engage fellows and interns to maximize the impact of chapter programs.
• Handle administrative duties such as scheduling, document creation, travel arrangements, and event logistics.
• Manage physical event requirements including setup, transport, and teardown of supplies and equipment.
• Support the Senior Director, Chapter Relations by ensuring that project objectives are clear and achievable.
• Ensure that membership engagement remains a top priority while implementing national office policies.
• Promote a culture of strategic planning, collaboration, and professional growth within Blue Star Families.
• Perform other duties as assigned to support the overall success of the chapter.

Required Qualifications

• Minimum 2-4 years of relevant experience
• Independent self-starter with exceptional interpersonal and communication skills
• Knowledge of the military family experience and volunteer recruitment/management
• Experience working with community partner organizations and public speaking/media interactions
• Excellent writing skills and ability to facilitate meetings and drive decision-making
• Ability to travel locally up to 40% and transport up to 50 lbs of supplies/equipment
• Availability to work nights, weekends, and holidays as needed

Preferred Qualifications

• Experience with Customer Relationship Management (CRM) systems; familiarity with Salesforce is a plus
• Experience with membership-driven organizations
• Ability to evaluate and improve processes and programs effectively

Benefits & Perks

• Compensation: $56,000 - $71,000 per year
• Virtual/remote work environment with workplace flexibility
• Career growth opportunities and on-the-job professional development training
• Excellent benefits including 403(b) with matching, Flexible Spending, Life Insurance, Short-Term Disability, Communications Allowance, and more
• Permanent Change of Station (PCS) Leave for Active Duty Military Spouses
• Front-line role with the opportunity to positively impact military families
• Competitive salaries