Installation Tech IV

Position Overview

The Installation Technician is responsible for structured cabling, the installation of total integrated voice and data systems, networks, and wireless. This role ensures quality installations and maintenance with a focus on technical proficiency and safety.

Key Responsibilities

• Has technical proficiency in structured cabling, installation of total integrated voice and data systems, key systems, networks, and wireless.
• Completes any additions, removals, changes, upgrades, and maintenance to service contracts.
• Performs installations and maintenance of equipment.
• Performs engineering of new projects.
• Installs and maintains equipment installations, including central office equipment (iron work, AC, transport equipment, and all infrastructures), and occasionally performs outside plant installation.
• Manages inventory of assigned tools and ensures all tools are current on calibration.
• Submits ECR or Red Line for any changes that would alter work items, assignments, and/or specifications.
• Prepares and presents a method of procedure for customer approval.
• Stages all equipment and inventories materials for accuracy.
• Assigns tasks to subordinates and monitors their performance for efficiency, quality, and safety.
• Ensures the accuracy in the installation of all types of equipment.
• Performs completeness tests or wiring checks to ensure proper installation.
• Coordinates timely power cut procedures with the customer during the maintenance window.
• Ensures all final paperwork is accurate and submitted to the customer promptly.
• Oversees the start and completion of projects, ensuring a quality, on-time, and profitable outcome.
• Conducts quality assurance procedures and final product checks for errors.
• Ensures the crew’s safety, quality, and efficiency.
• Interfaces with customer contacts on projects and work orders and coordinates with end users and other vendors when required.
• Provides technical support to customer contacts and technicians on request.
• Attends project planning and progress meetings with or without assigned customer contacts.
• Adheres to and promotes Environmental, Health & Safety policies and telecommunication standards.
• Performs other duties as required.

Required Qualifications

• High school diploma or GED required.
• Vocational/Technical Business School desired.
• Minimum of 6 years of telecommunication training and/or experience.
• Demonstrated proficiency and profitability at the Technician III level.
• Exceptional ability in telephony beyond typical installation and technical expertise.
• Ability to think critically and solve problems.
• Discretion and good judgment when handling confidential/sensitive information.
• Strong mechanical aptitude.
• Intermediate Microsoft Office skills (Word, Excel, Outlook).
• Proficiency with Windows-based computers.
• Ability to prioritize and complete assignments accurately and efficiently.
• Proven capability to manage multiple priorities with strong attention to detail in a fast-paced environment.
• Excellent interpersonal, organizational, oral, and written communication skills.
• Ability to work both independently and as part of a team.
• Must be able to pass a drug screen and criminal background check.