Customer Service Representative - Part-Time (Remote)

Position Overview

Remote Customer Service Representative - Part-Time • Location: Remote • Compensation: $15/hour • Type: Permanent, Part-Time (approximately 25-30 hours per week with the potential to transition to full-time). We're looking for motivated individuals to join our Blended Support Team at Frontline Call Center! If you enjoy helping people, thrive in a tech-driven environment, and want to work from the comfort of your home, this role could be the perfect fit.

Key Responsibilities

• Handle incoming calls, chats, and emails for multiple client accounts
• Follow step-by-step processes to resolve customer issues
• Log all interactions in Frontline Connection CRM
• Gather, verify, and document caller information accurately
• Provide professional, patient, and solutions-oriented support

Required Qualifications

• Strong troubleshooting skills and the ability to stay calm under pressure
• Excellent written and verbal communication
• Comfortable multitasking across multiple screens and tools
• Reliable, distraction-free workspace with hardwired internet (Ethernet connection required)
• Training attendance is 100% mandatory – no exceptions
• Open availability (24/7); schedules will be assigned after training
• Previous customer service experience (high call volume preferred)
• Strong communication and de-escalation skills
• Excellent attention to detail and ability to multitask
• Basic technical ability (install/uninstall programs, troubleshoot equipment)
• Prior call center or remote work experience
• Basic technical support experience

Benefits & Perks

• Permanent, Part-Time role with the potential to transition to full-time
• Some benefits are subject to eligibility requirements, including employment term and other factors
• W2 Employer – Frontline Group does not hire independent contractors
• Spots are limited – apply as soon as possible if interested!