Customer Success & Service Manager

Position Summary

VIVAHR is looking for a Customer Success & Service Manager to join its growing team. VIVAHR is the Recruiting and Marketing Automation system helping home improvement companies recruit and hire more efficiently. If hired, you will be joining the founding customer success team at one of Phoenix's fastest-growing tech startups. In this role, you will work to ensure customers start their experience with success. You'll perform walk-throughs, tech support, and metrics to ensure every customer finds value in using VIVAHR. You'll be working with small and medium-sized companies. You'll collaborate with the marketing and software teams to help us reach our objectives. You'll provide customer feedback to our internal team to ensure our product roadmap meets and exceeds customers' expectations. Your responsibilities will include using consultative techniques to build relationships with customers, customer service and assistance, assisting in inbound questions, proposal creation, and demonstrating the software.

Responsibilities

• Establish credibility and relationships with new and prospective customers
• Managing tickets of customer service requests
• Become an expert on hiring needs and pain points
• Report to the CEO of your KPIs weekly and monthly
• Perform online and live demonstrations of the software and services
• Help build the overall culture and brand value of VIVAHR by collaborating with our internal team and continuously looking for innovative ways to grow the company.
• Support customers through various communication channels

Experience

• Strong experience in customer experience and customer success
• Experience working with CRMs, customer ticketing, and other cloud software
• Knowledge of the recruiting and hiring technology is a plus
• Exceptional communicator with the ability to make complex topics easy to understand

Qualities of a Great candidate include

• Relentless and competitive
• Adaptable
• Very organized
• High energy
• Emphasis on quality at every touch
• Willing to be assertive and go the extra mile for a customer