Desktop support with MAC experience

Title : Desktop support with MAC experience

Location : NYC, NY

JD:

Minimum 3 years work experience. The Individual must be able to work alone and within a team. The ability to follow defined processes and carry out various Operational type task. Strong ability to troubleshoot and isolate Level 2 type issues that are related to either Hardware or Software environments.

Advanced Experience in Windows Operating Systems

Roles and Responsibilities:

• Imaging of Windows/Mac Devices to latest version
• Provide 2nd Level Support
• Unboxing and packing of equipment To/ From Remote locations
• Must be able to follow schedules and perform administrative type tasks
• IMAC
• Perform Hardware and Software Installations
• Smart Hands Activities
• Provide remote support for users traveling or at home.
• Endpoint Encryption Troubleshooting – McAfee
• Ability to work in Active Directory
• Provide asset information within ticketing system to ensure an accurate asset database
• Perform refresh of end user devices in alignment with refresh schedules
• Assist with inventory activities as required weekly and monthly
• Ensure local Inventory is up to date and correct
• Maintain an incident/IMAC resolution/closure rate of 5+ tickets per day
• Ability to work within Service Now
• Strong ability to interact with Customers
• Proper Documentation of End User Issues within Service Now
• Backup and Restoration of End User Data