Network Administrator - Portsmouth, VA

Position Description & Qualifications

Are you a Network Administrator looking to discover a place you can make a difference every day? Serco is that place! We are currently seeking a Network Administrator to be responsible for IT services required to support Navy Marine Corps Internet (NMCI)/COSC planning, coordination, execution, and business processes for the CNIC Regional Offices in Portsmouth, VA. CNIC Regional Offices enable improving operational performance and cost reductions through business process definition, analysis, and development of technical capabilities which automate processes or improve transparency for analytics and decision making. This position is based out of Norfolk, Virginia.

This position is contingent upon your ability to maintain and transfer your DoD Secret security clearance.

Responsibilities

• Support PC refresh efforts such as Windows upgrades.
• Support government phone efforts such as Purebred or other technical upgrades.
• Support account creations for NMCI users, troubleshoot CAC issues, and assist users with technical issues.
• Provide regional and local level design and installation support to Navy-wide Operational Technology (OT) initiatives and programs for specific instantiations within regional networks.
• Maintain and secure regional and local level OT systems in accordance with Navy directives.
• Ensure connectivity and integration with regional monitoring and enterprise management services.
• Troubleshoot system outages and network connectivity issues; engage with program-level support personnel, base-level communications, and regional staff to resolve issues.
• Ensure OT systems adhere to cybersecurity principles and support any local IA initiatives designed to secure and accredit existing OT systems.
• Provide support to resolve technical issues that arise during sustainment, including maintenance trend analysis, technical issue resolution, interface with OEM, analysis of alternatives, and proposing solutions to improve uptime and readiness for locally installed systems.
• Perform administration and maintenance of network infrastructure hardware and components.
• Monitor and maintain servers, physical and virtual network switches and routers, workstations, laptops, and multi‑function devices (printers) on the network.
• Create and maintain documentation of physical and logical connectivity of network devices.
• Research and recommend network products based on customer requirements.
• Provide customer support to include receiving calls for network connection, troubleshooting network issues/outages, process firewall change request and answer general network questions.
• Coordinate with vendors and other Government agencies to provide support for network devices.
• Respond to incidents elevated from the Enterprise Desktop Support and Information Assurance Management section related to network matters/security incidents and resolve the incidents as directed by the Region N6.
• Monitor the Enterprise Operations Console, and document and report network related incidents, looking for indications of network related incidents.
• Manage and configure Access Control List (ACL) on SIPR.
• Maintain the Wireless Device Inventory and update, distribute and program wireless devices.
• Perform routine network administration tasks such as opening/closing of network ports.

Qualifications

• An active DoD Secret Security Clearance
• U.S. Citizenship required
• Current DoD IAT 8570 levelII compliant certification
• A High School Diploma/GED
• Minimum 4 years' hands-on experience, to include three (3) of the following four (4) areas:
• Systems Requirements
• Operational Requirements
• Test & Evaluation
• Training
• Hands-on IT technical experience
• Experience supporting NMCI

Benefits

• Medical, dental, and vision insurance
• Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract
• 401(k) plan that includes employer matching funds
• Tuition reimbursement program
• Life insurance and disability coverage
• Optional coverages that can be purchased, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
• Birth, adoption, parental leave benefits
• Employee Assistance Plan