Commercial Services Specialist I (Manheim)

Your Responsibilities

• Efficiently manage the acquisition of titles of the resolution of DealShield claims by utilizing various tools and platforms to cross-reference, research and report on title information.
• Foster effective and regular communication with internal and external clients such as DealShield, Arbitration, employees at Manheim physical sites, clients and floorplan company representatives.
• Collaborate with the Dealshield and Arbitration teams regarding risk cases.
• Respond efficiently to client inquiries related to DealShield/title transactions while providing quality service and effective problem resolution in accordance with all company policies and procedures.
• Effectively maintain both internal and external account relationships and promptly escalate any concerns to management for thorough review.
• Create and maintain basic Excel spreadsheets for tracking title status.
• Efficiently manage vehicle notes by reviewing, entering, and updating them in the system, while also monitoring shared email boxes and Teams channels to promptly research and respond to requests. Submit tickets to create a pre-receipt record in the vault.
• Perform related duties as assigned by the supervisor.

Qualifications:

Minimum:

• High School Diploma/GED
• Generally less than 2 years’ experience in a related field

Additional Information

This is hybrid role and candidates must reside within driving distance of one of our Manheim locations.