Insurance Customer Service Representative (Fully Remote)

Position Overview

Join Kidman Agency, representing Meemic & AAA Insurance—an elite, award-winning insurance agency serving SE Michigan. In this role, you'll be celebrated for delivering remarkable customer service in a fun, fast-paced atmosphere while enjoying a fully remote work environment and excellent compensation along with a comprehensive benefits package.

Key Responsibilities

• Respond to customer service requests: Answer 35+ calls per day and reply to texts/emails.
• Maintain accuracy and attention to detail in every customer interaction.
• Exhibit a strong work ethic and contribute to a winning team environment.
• Achieve cross-sell goals including umbrella, renters, and life referrals (position is approximately 95% service).
• Encourage client referrals following each interaction.

Required Qualifications

• Minimum of 2 years' experience in Property & Casualty insurance customer service.
• Valid Property & Casualty Insurance Agent License.
• Self-motivated with a strong sense of urgency and professional phone etiquette.
• Demonstrated ability to meet and exceed targets with keen attention to detail.
• Willingness to learn and adapt in a fast-paced environment.

Benefits & Perks

• Competitive Compensation: $50,000 - $54,000 base salary plus monthly bonus opportunities.
• Retirement Plan: IRA with a 3% company match and 401(k) matching.
• Health Coverage: Comprehensive health insurance compatible with Health Savings Accounts.
• Life Insurance: $50,000 group life insurance coverage.
• Paid Time Off: 15 days available immediately upon hire.
• Opportunities for paid professional development.
• Remote Work: Enjoy the flexibility and work-life balance of a home-based position.