Call Center Associate

Position Overview

MDS Communications is looking to hire Call Center Representatives as Communication Specialists! In this role, you won’t just make calls – you’ll make a difference by supporting impactful telephone fundraising programs for renowned non‐profits. With over 33 years of industry leadership and a commitment to the highest standards of legal and ethical compliance, MDS offers a purpose‐driven career grounded in strong values.

Key Responsibilities

• Receive in-depth training.
• Be assigned to one of four MDS “Teams” to represent a set of clients.
• Call for 4-8 clients over an 8-hour day using predictive dialing equipment.
• Communicate with donors and prospective donors in an engaging manner using an approved script.
• Secure financial gifts on behalf of our clients.
• Maintain minimum fundraising and productivity metrics.

Required Qualifications

• At least 1 year of successful outbound telemarketing experience or a strong general employment record with long-term stability.
• Basic computer skills.
• A commitment and enthusiasm for the charitable and non-profit causes represented.
• A willingness to learn.
• Persistence.

Benefits & Perks

• Compensation: $15.70-$17.20 per hour for 40-hour shifts (depending on schedule).
• Participation in our performance bonus program – top performers earn an additional $8-$10+ per hour bonus, with over $635,000 paid in bonuses in 2024.
• Paid break time.
• Benefits: Health insurance eligibility after 2 months with MDS paying 75% of base employee premiums.
• Paid time off.
• Opportunity to transition to working from home once established in the call center.
• Advancement opportunities into management roles, Inbound Donor Services, and managing donor portfolios.