IT Systems Administrator at Integrated Resources, Inc New York, NY

IT Systems Administrator job at Integrated Resources, Inc. New York, NY.

Job Title: IT Systems Administrator

Location: New York, NY (Onsite)

Duration: 6 Months with possible extension

Pay range: $40/Hr. on W2

Responsibilities:

IT Systems Administrator, Jr. General tasks and responsibilities will include:

• Develop an understanding and use of system management tools, utilizing Jamf, Apple Business Manager, Workspace One, Google Workspace, Nexthink, Device Automation, Enterprise Connect and additional technologies.
• Develop an understanding of the infrastructure systems that support the environment, Active Directory, Network infrastructure etc.
• Assist with the administering of systems used to support the end user devices.
• Assist with the planning and testing the required configuration profiles to configure the devices as needed.
• Assist with troubleshooting hardware, software, and associated peripherals throughout the enterprise.
• Assist with proactively identifying any ongoing device issues, observing reoccurring incident trends.
• Assist with the coordination of device operating system upgrades, ensuring notifications are sent out about scheduled downtime required to complete the upgrades.
• Assist with the testing of system and application updates for device deployments leveraging service automation tools.
• Providing direct, over the phone or remote troubleshooting of end user devices and coordinate with local technical staff as appropriate to resolve issues in a timely fashion.
• Use diagnostic tools to troubleshoot problems associated with the infrastructure, workstation hardware or software and applications, leveraging tools capabilities and methodologies to resolve problems.
• Attend and collaborate in meeting with vendors and other Hospitals departments as required.
• Required to travel to the various facilities within the five boroughs to provide onsite support to resolve escalated issues.
• Where and when restoration activities are beyond the Product, escalate within the End User Innovations team to have the issue resolved.
• Follow through to ensure that escalated items are resolved.
• Performs walkthroughs of the facilities to validate and physically verify the location of supported equipment.
• Responsible for ensuring that documentation is completed for installation process and procedures and that it’s disseminated to the required support staff.
• Performs general preventative and remedial maintenance tasks on servers, end user devices and any other authorized peripheral equipment.
• Performs work in compliance within specified warranty requirements and returns defective equipment/parts to maintenance inventory, document customer repairs, maintains and restocks assigned parts inventory.
• Accurately and promptly record incidents and service request ticket work logs and service restoration activities in the incident management system with the date, time, and restoration activities summaries.
• Maintains, follows, and consistently demonstrates a general knowledge of EITS and Hospitals guidelines, processes, practices, and procedures.
• Preparing and willing to do any other reasonable and lawful instruction and task on time and correctly.
• Managing time efficiently, effectively, set priorities appropriately, schedule calls, able to maintain professional demeanor under stress and operates within the standard operating procedures.
• Adhering to attendance and timesheet policy standards