Customer Support Technician — Wireless Internet

Wireless Broadband Technical Support — Frontline (Full-Time)

We’re a wireless broadband company providing internet service. We’re hiring a frontline Technical Support teammate to answer call-in issues, troubleshoot tech problems, and deliver patient, friendly customer service.

What You’ll Do

• Take inbound phone calls from customers with connectivity/tech issues
• Troubleshoot wireless internet problems (modems/routers, Wi‑Fi, CPE) and identify what’s wrong
• Walk customers through fixes step-by-step; escalate when needed
• Handle upset customers with patience and professionalism
• Create and update tickets; document symptoms, steps, and resolution
• Collaborate with network/field teams on routing, IP, and service-impact incidents

What You Bring

• Strong phone service and customer-friendly communication
• Patience, de‑escalation skills, and clear problem-solving
• IT support basics: hardware/software, Wi‑Fi, TCP/IP fundamentals
• Networking knowledge required: routing, IP addressing, DNS, DHCP
• Experience using help desk tools/ticketing systems a plus
• Availability for a full-time schedule; occasional evenings/weekends as needed

Nice to Have

• ISP or wireless broadband support experience
• Familiarity with common home gateways/routers
• Basic command-line tools (ping, tracert, ipconfig/ifconfig)
• Full-time role with company benefits

Pay

Pay: $22.00 - $25.00 per hour

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location

Work Location: In person