IT Field Technician

Position Overview

Onsite IT Field Technician

Reports To:

Key Responsibilities

• Provide onsite technical support for client systems, hardware, and networks.
• Install, configure, and maintain desktops, laptops, printers, and other peripheral devices.
• Troubleshoot and resolve hardware, software, and network issues both onsite and remotely.
• Perform scheduled onsite installations, upgrades, and maintenance of IT systems and equipment.
• Document all work performed, including troubleshooting steps, solutions, and detailed time entries in tickets.
• Educate end users on best practices and proper use of hardware and software.
• Maintain clear and professional communication with clients and internal teams.
• Collaborate with the Service Desk Team Lead to escalate or resolve complex technical issues.
• Follow company policies, security protocols, and change control procedures.
• Assist with remote support tickets when onsite work is completed ahead of schedule.

Required Qualifications

• 24 years of IT support experience (MSP experience preferred).
• Proficient with Microsoft Windows 10/11, Microsoft 365, and Active Directory administration.
• Strong working knowledge of networking (wired and wireless), VOIP systems, and printers/MFDs.
• Comfortable performing hardware installations, replacements, and internal upgrades.
• Excellent communication skills able to explain technical information to non-technical users.
• Self-motivated problem solver who works well both independently and in a team environment.
• Familiarity with virtualization (VMware or Hyper-V) and basic server administration is a plus.
• Understanding of security, storage, and disaster recovery best practices.
• Certifications such as CompTIA A+/Network+, Microsoft 365 Fundamentals, or Cisco CCNA are welcomed but not required.