Remote Customer Experience Manager – Enterprise IT Infrastructure

Celestica4 months ago
Atlanta, GA, United States
Remote
Full-time
Junior Level (1-3 years)

Job Description

Job Title

Customer Experience Manager (CXM)

Company

Celestica

Location

United States (Remote position with travel as necessary)

Role Overview

In this role, you will drive improvements in customer experiences by mapping journeys from initial engagement through support.

Key Responsibilities

  • Collaboration across teams is essential to reduce churn and enhance loyalty.

Qualifications

  • 5+ years in customer success
  • Strong communication skills
  • Bachelor's degree in a relevant field

Required Skills

Customer Experience Management
Communication
Journey Mapping
Customer Success
Collaboration
Churn Reduction
Loyalty Enhancement